Whether your new to experiencing the joy of candles and home fragrances or an experienced user, you may have questions about your candle itself or the way it burns.  We have many of your top questions answered below.  If you still have questions or simply need assistance; we're here for you.  Contact us today and we'll be happy to assist.

  • Q: Is there a minimum time period I should burn my candle when lighting it for the first time? 
    A: Yes! We recommend allowing yourself 1.5 to 2 hours for the initial burn of your new candle.  This will help prevent what is called "tunneling," where your candle may unevenly burn if not allowed to develop a full melt pool across the entire width of the candle.

  • Q: My candle has an off-white color to it.  Is this normal?
    A: LeafBird candles contain no coloring or dyes, as part of our philosophy on keeping our products free from unnecessary and potentially harmful ingredients. Because of this, some candles may have some natural off-white coloring due to the natural color of the fragrance oils used in our candles. Also, some fragrances, including vanilla, may develop a slight golden color over time.  This is completely normal and will not have any impact on the performance of your candle.

  • Q: My candle wick extinguished itself.  How can I keep this from happening?
    A:  If your candle is located on an uneven surface, such as a countertop, the wax pool may melt unevenly or a wick may get saturated with melted wax.  If this happens, we recommend pouring some wax into a paper cup (never down the sink!) and then throwing the excess wax out once cool.  We also suggest keeping your wicks trimmed to 1/4" to ensure proper burn performance.

  • Q: Can I use my LeafBird candle on a warming plate?
    A:  Yes!  Warming plates designed for warming candle vessels are a great way to experience the fragrances and aromas without having an open flame.  Always follow the directions and manufacturer safety tips on your warming plate.